SENIOR GROWTH MARKETING MANAGER

Full time

Hybrid (Ideally 2 days a week in our office in Maidstone, Kent)

Salary: £43k+ DOE

WHAT WE DO AT REFLECT DIGITAL?

Reflect Digital is the digital marketing agency your customers will thank you for hiring.

Putting our clients’ customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer-centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.

We believe end-customers do not care what channel they find their solution(s) via. The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion. This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.

Since we were founded in 2011, we’ve received many awards and recognitions, including BIMA Agency Of The Year 2024, Campaign's 3rd Best Place to Work in 2025, Employer of the Year, and Best Integrated Campaign (Large) 2024 with Brakes, among others, demonstrating both our commitment to our team and delivering truly strategic campaigns for our clients.

THE ROLE

As Senior Growth Marketing Manager, you sit right at the heart of our client partnerships—acting as the essential glue that connects big strategy, delivery teams, and client success! Reporting directly to the Client Services Director and working alongside Growth Directors, you'll be a strategic force, acting as a trusted partner to executive client stakeholders and the ultimate internal advocate for our delivery teams.

Your core mission? Challenge the status quo, connect channel performance directly to bottom-line ROI, and turn complex client ambitions into unified, high-impact growth strategies across SEO, Paid Media, Digital PR, and Creative Content. You’ll take full financial and operational ownership of key accounts, balancing high-level consulting and team leadership with continuous thought leadership.

RESPONSIBILITIES

You’re not just managing accounts; you’re orchestrating digital transformation, driving commercial ROI, and mentoring the next generation of marketers. Here is how you’ll make your mark:

The Master Strategist: Driving ROI & Challenging Briefs

Don't just accept a brief; challenge assumptions that won't deliver real business impact, and quantify total ROI so clients see the exact connection to their bottom line.
Synthesise insights into one harmonised growth engine; connecting SEO, Paid Media, Digital PR, and Creative Content so they amplify each other seamlessly.
Serve as the internal voice of the client, ensuring every campaign deliverable lands with deep contextual relevance and hits business targets head-on.

Strategic Partnerships

Leverage frameworks like COM-B alongside high emotional intelligence to navigate high-friction interactions, clear roadblocks, and guide client decision-making cycles.
Become the indispensable advisor your clients rely on. Through proactive communication, reading between the lines, and exceptional servicing, you’ll turn accounts into raving fans (aiming for 9 or 10 "Promoter" NPS scores!).

Financial Ownership & Commercial Strategy

Take full financial and operational ownership of assigned accounts, ensuring work glides smoothly on time, within budget, and against agreed targets.
Identify organic upsells and account expansions, while managing SOWs, scoping, and resourcing to protect profitability.
Partner with delivery teams and sales leads to scope new opportunities, build compelling proposals, and bring energy to pitches and RFPs.

Leadership & Process Control

Provide structured guidance, direction, and workflows for junior team members to help them thrive and succeed.
Maintain rigorous quality control across all account outputs, collaborating closely with delivery leads to maintain momentum and cross-departmental alignment.

Industry Influence & Innovation

Be a leading voice within the agency by authoring thought leadership, contributing to award-winning case studies, and sharing fresh industry viewpoints.
Continually level up your skills in AI, behavioural science, and emerging search behaviours to keep our strategies world-class.

WHO YOU ARE

You’re a sharp, account-focused marketing strategist who knows what it takes to lead and grow client partnerships within a fast-paced agency, turning complex briefs into undeniable ROI.

You bring solid experience in a similar client-facing role within an agency setting, with a proven history of delivering outstanding, measurable client results.
You know how to weave siloed channels (SEO, Paid, PR, Content) into one master roadmap that drives real client ROI.
You are confident managing SOWs, scoping, and financial growth, and you love using behavioural science frameworks to guide complex conversations.
You enjoy coaching junior team members, representing the agency externally, and building strong cross-functional relationships.

THE PACKAGE

Salary: 43k+ DOE
Work/Life Balance: Flexible working, 4-day work week, and hybrid working available.
Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and company slowdown between Christmas and NY.
Healthcare: Private Healthcare from Vitality.
Breakfast Club and healthy snacks
Weekly Wellbeing Sessions
Access to trained Mental Health First Aiders (MHFA)
Lunch & Learn and Brunch & Learn sessions
Internal Training Opportunities -MHFA Training, First Aid Training, ED&I Training
Endometriosis Friendly Employer
Work Anywhere Policy
Career Progression
Agency Partnerships

To watch staff testimonials about our company culture, you can watch this video on YouTube.

Interview process - What to expect.

This is a more detailed breakdown of our interview process and what to expect at every stage. If you require any reasonable adjustments to this process, please notify us at the application stage.

Cultural Interview with People Director & Hiring Manager interview via Google Meet - 1 hour
Task Stage - A task is set in advance and then a task Interview in person (where applicable to the role) - 1.5hrs at the Maidstone office
Video or phone interview with our CEO, Becky.

Diversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.